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Warranties, returns and cancellations

PRODUCT RETURNS

At Tienda Mas Geli we guarantee the quality of all our products, as well as their delivery and transportation. If you experience any incident in the delivery of your purchase or you receive any product in bad condition, please contact us immediately within 24 hours by sending an email to info@masgelipals.cat. We will be happy to assist you and solve any problem.

Money back guarantee

Due to the nature of our food products and the importance of maintaining the cold chain, Mas Geli does not accept product returns once it has left our warehouse, except in cases of transport incidents. We cannot be held responsible for storage conditions after delivery. For experience purchases, you have 3 working days to request a refund. Refunds are made by the original payment method used, whenever possible, excluding handling fees.

Order cancellation

Cancellations of all our activities must be communicated at least 48 hours in advance. In case of cancellation, no refund will be made, but the client may benefit from a credit for the value of the reservation made, for a future activity, within 12 months after the original date of purchase, being this credit non-cancellable a second time.

In case of cancellation within 48 hours, no refund will be made and no credit can be used for subsequent visits.

If the cancellation is due to a medical emergency or similar situation, please contact us to discuss your options. In case of modification or change of reservation for another activity and that exceeds the value of the initial purchase, an additional payment for the difference will be made; in case of not exceeding the value of the initial purchase, a credit for the difference will be issued with a validity period of 12 months after the original date of purchase.

In the event that the company cancels the visit due to force majeure or other justifiable reasons, a full refund or credit for the value of the purchase will be offered at the customer’s option, to be enjoyed within 12 months of the purchase.

The cancellation policy may vary depending on the needs and circumstances of Mas Geli, and the client will be informed in advance.

To cancel your order for standard shipping call 629 694 428

In compliance with the duty of information contained in Article 10 of Law 34/2002, of July 11, of Information Society Services and Electronic Commerce, we inform you that the URL www.masgelipals.cat (hereinafter the PORTAL) is a domain owned by INVESTGRA BUSINESS, SLU (hereinafter the ENTITY), with CIF B61730602, and domiciled at C/ MIQUEL RICOMÀ, 77, GRANOLLERS 08401, e-mail address info@masgelipals.cat and telephone number 629694428. This legal notice regulates the conditions of use of the aforementioned Internet portal.

All trademarks, trade names or logos of any kind that appear on the PORTAL are owned by the COMPANY or third parties, without it being understood that the use or access to the site and / or services, gives the user any right over such trademarks, trade names and / or logos.

Also, the contents published on the website, graphic design, images, databases and source code are the intellectual property of the COMPANY or third parties, without being transferred to the user, under the provisions of this Legal Notice, none of the exploitation rights that exist or may exist on such content beyond what is strictly necessary for the proper use of the PORTAL and the services provided through it.

We remind you that in case you are a natural person acting outside your trade or business activities, your trade or profession, you can use the online dispute resolution platform that can be found at the following link: http://ec.europa.eu/consumers/odr/.

Access to this web site is the sole responsibility of the users. Simple access to the PORTAL does not imply any type of commercial relationship between the COMPANY and the user.

You can contact us through the following e-mail address: info@masgelipals.cat